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Castle Vale Community Housing Action to Take in a Fire – Phoenix Court

Action To Take

A FIRE IN YOUR OWN FLAT

Get everyone out of your flat, close the doors behind you and stay out

  • Leave the building by the stairs. Do not use the lift
  • Call 999 to report the fire
  • Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.

A FIRE IN ANOTHER FLAT 

  • Stay in your flat. If you are in a communal area, get out by using the stairs
  • Call 999 to report the fire
  • Close all doors and windows and stay put
  • Only leave your flat if you feel at risk from smoke, fire, or are asked to leave by the fire service

Can everyone in your flat leave safely if asked to by the fire service?

If you or others in your home need some extra help to leave the building, please let us know. Call us on 0121 748 8100 so we can keep a record of this.

Please ensure any defects are reported to 0121 748 8100.